This section introduces foundational quality concepts and system thinking, essential for understanding the broader healthcare landscape. It covers strategic management and various leadership styles, with a focus on transformational leadership to drive change within healthcare organizations. Additionally, it addresses effective recruitment and staff retention strategies. The course objective is to equip healthcare professionals with the leadership skills and quality management principles necessary to create a motivated, high-performing team and enhance organizational efficiency.
In this section, participants will explore the critical aspects of decision-making and data analysis in healthcare settings. It covers performance improvement tools and measures, providing practical insights into implementing these strategies through case studies. The course objective is to develop participants' abilities to make informed decisions, utilize data effectively, and apply performance improvement techniques to foster a culture of continuous improvement within their organizations.
Focusing on patient safety and risk management, this section delves into the establishment of patient safety programs and cultures. It includes comprehensive coverage of risk management programs and the use of Root Cause Analysis (RCA) and Failure Modes and Effects Analysis (FMEA) to identify and mitigate risks. Additionally, it prepares participants for accreditation processes. The course objective is to empower healthcare professionals to enhance patient safety, manage risks effectively, and achieve accreditation standards, thereby ensuring high-quality care delivery.
This course aims to enhance healthcare quality and safety by equipping healthcare professionals with essential knowledge and skills across three key areas: Quality Concepts, Leadership, and People Management; Information Management and Performance Improvement Approaches; and Patient Safety and Risk Management. Participants will learn to apply quality management principles, develop leadership capabilities, utilize data for informed decision-making, implement performance improvement tools, and establish robust patient safety and risk management programs. The ultimate goal is to foster a culture of safety, improve organizational performance, and achieve accreditation standards, ensuring high-quality care delivery.